Frequently Asked Questions

Q. Is New Hope Mills inspected by a 3rd party?
A. Yes, we are inspected by the FDA, NY State Department of Ag and Markets, Orthodox Union (Kosher), NOFA-NY Organic Certified, and SQF (Safe Quality Food) level II Certified.

Q. What is the difference between Buttermilk (yellow bag) and Complete Buttermilk (red/orange bag)?
A. Complete Buttermilk has powdered egg and powdered shortening already in the mix so it is strictly a just add water mix. Also, the leavening is different in the Complete so that it doesn’t rise until it hits a hot griddle – making it a choice mix for restaurants. The Complete is a little sweeter as well. Buttermilk (yellow bag) is the best selling mix. It starts to rise once it is mixed up with water. To make any of our pancake mixes you can use just water but most people prefer to add a little oil and or an egg.

Q. How old is my pancake mix? How do I tell the expiration date of my pancake mix?
A. First you will have to find the code stamped or printed on the bag. You can find this either on the bottom of the bag or the very top flap (if you have cut the top of your bag off it is possible you cut the code off the bag and there would be no way of telling how old it is at that point).
The code is a best by date and looks like this: Best By: 09/15/12:A3
How to read the code: the first two numbers are the month in which it was packaged in 09 / September. The second two numbers 15 are the day of the month it was packaged (the 15th of September) and the next two numbers are the year that it will expire 12. The letter refers to an internal tracking number and the last digit, the 3, is the batch number. The A3 is irrelevant to the expiration of the pancake mix.
All of the pancake mix we make we suggest it be consumed within a year from the date it was packaged. For example for the code above that particular bag should be enjoyed by September 15, 2012.
If kept refrigerated or frozen you can expect pancake mix to last up to two years.
If you have infestation problems where you live it would advantageous to put your pancake mix into a plastic container (at least the paper bag into a plastic bag) and keep it in the refrigerator.

Q. Does NHM have a sugar free pancake mix?
A. We stock a sugar free/ low carb Pancake and Waffle mix. You will find it available in our store or you can purchase it on our website.

Q. Does NHM have a milk free pancake mix?
A. Whole Wheat Pancake is our only mix that doesn’t contain whey or powdered buttermilk.

Q. Does NHM have a low salt pancake mix?
A. We do not make a low sodium pancake mix. The mixes that contain the lowest amount of salt are Whole Wheat Pancake mix with 480 mg per serving and Oat Bran Pancake mix is second with 560mg per serving.

Q. Does NHM process nuts on the same machinery as the pancake mixes?
A. We do produce a few mixes with nuts in them so the nuts that go through our machinery are almonds, walnuts and pecans. These nut mixes are packaged on the same machinery that all of our other mixes go through so the possibility of cross contamination is there but very small since the amount of nut-containing mixes is small.

Q. Does NHM make gluten free pancake mix?
A. We now carry an entire line of certified gluten free products, you can order on our website or stop in to our Auburn store. We carry Gluten Free Chia Pancake and Waffle Mix, Lemon Chia Muffin Mix, Chiacolate Chip Cookie Mix, All Purpose Baking Mix, Blueberry Muffin Mix, Double Chocolate Brownie Mix, Chocolate Cupcake Mix, Vanilla Cupcake Mix and Corn Muffin Mix.

  • NHM currently carries these non certified gluten free flours
  • Buckwheat flour
  • Corn Meal
  • Oat Flour
  • Potato Flour
  • Rice Flour
  • Soy Flour
  • Tapioca Flour (starch)

Q. When will more sugar free / low carb mixes be available?
A. We understand there are many anxious customers awaiting more of the low carb sugar free mixes. If you would like to be notified when new mixes are available email us at and we will add you to our email list.

Q. What is the difference between hard wheat and soft wheat?
A. (bread flour -hard wheat and pastry flour -soft wheat) Hard Spring wheat will produce higher gluten/protein content flour making it more suited for making things such as bread, pizza dough, rolls etc. Soft Winter wheat produces lighter flour better suited for making cookies, pies, pastries etc. They are both wheat but a different variation of seed.

Q. Does the old mill still grind flour?
A. No, we stopped grinding in 1996. We purchase all of the flour we use from different mills and they are still held to a very high standard of quality being unbleached and un-enriched.

Q. How do you untie the paper bags?
A. With the bag facing you (the string on the front of the bag should be smooth) 1 stitch showing. On the right hand side of the bag you will need to pull the string if it does not come undone you can also cut the string right next to the bag with scissors and you should be able to pull the string on the front of the bag and it will come right out.

Click on the image below to watch the "how to" video.

We have been asked by many of our awesome customers "How do I open one of your sewn bags?" many times! We hope you find this how to video simple to follow and ...

Q. Was Judge Charles Kellog (who built the mill) related to the Kellogs of Battle Creek?
A. Yes!

Q. Where are the grains grown that NHM products are made from?
A. NHM grains are grown in several different states. We at NHM cannot determine exactly where the grains are grown that our flour is made from. The flours we purchase are of the highest grade and are not bleached and not enriched.
For those trying to eat “locally grown products” we strive to purchase all of our grains/flours as locally as possible (meeting our quality and quantity standards).
Most of our: Wheat flour - New York grown/ground
Corn flour - Indiana
Buckwheat flour - New York
Rye flour - Pennsylvania & Minnesota

Q. Is New Hope Mills hiring?
A. New Hope Mills is always accepting applications. Please pick up an application in our store or submit your resumé to

Q. Does New Hope Mills use GMOs in their products?
A. New Hope Mills understands the increased awareness concerning Genetically Modified Organism (GMO) ingredients in food products.
All New Hope Mills Organic products use GMO-free ingredients.
Concerning Non-Organic New Hope Mills products: our ingredients that contain corn, soy, and potato are the most likely sources containing GMOs.
Even though there are currently no regulatory requirements for labeling of GMOs, New Hope Mills is working toward identifying the GMO status for all incoming ingredients and outgoing finished products. New Hope Mills aims to utilize GMO-free ingredients where possible and will be working toward this goal.